Refund & Cancellation Policy
Please read this Refund & Cancellation Policy carefully before making any payment to Sai Ram Education Consultants. By making a payment, you agree to be bound by these terms.
Refund & Cancellation Policy
Last updated: January 08, 2026
Nature of Services
SREC provides educational consulting, advisory, mentoring, and process-support services across multiple professional programs. Due to the personalized and time-bound nature of these services, refund eligibility varies by product and service type.
Refund Eligibility Window
Where applicable, refund requests must be submitted within 7 (seven) working days from the date of payment.
Refund eligibility depends on:
- The specific service or product purchased
- Whether the service has already been delivered or initiated
- The refund status clearly disclosed at the time of payment
Refund Request Timeline
Non-Refundable Services
The following services are non-refundable, unless explicitly stated otherwise at the time of purchase:
- One-to-one consultation calls
- Mentorship or strategy sessions already conducted
- Digital resources, documents, or recordings once shared
- Custom counselling or advisory services
- Services partially or fully delivered
Non-refundability will be clearly communicated before payment confirmation.
In case a student decides to reattempt the entrance examination in the following academic year, the services already availed under SREC Education will continue for the next year, subject to the same scope and validity of the original plan.
In such cases, no refund will be applicable, as the services will be carried forward and extended to support the student in their repeat attempt.
The continuation of services is intended to ensure uninterrupted guidance, mentorship, and academic support for the student until the completion of the counselling or guidance period.
Refundable Services (If Applicable)
Certain products or plans may be eligible for refunds within the 7-working-day window only if:
- No service delivery has started
- No resources or sessions have been accessed
- The request complies with the stated terms at purchase
Eligibility conditions will be disclosed on the payment page or invoice.
Non-Refundable Services
Personalized consultations, delivered sessions, and shared resources that require dedicated expert time and preparation.
Potentially Refundable Services
Comprehensive packages where no service delivery has commenced and no resources have been accessed within the eligibility window.
How to Request a Refund
To request a refund, users must:
- Contact SREC via the official support email or contact channel
- Provide payment details and reason for the request
- Submit the request within the eligible timeframe
Refund requests submitted through unofficial channels may not be processed.
Refund Processing Timeline
Approved refunds will be processed within 7–14 working days from approval and credited back to the original payment method used.
Processing time may vary depending on banks, payment gateways, or financial institutions.
Cancellation by SREC
SREC reserves the right to cancel or discontinue a service in exceptional circumstances. In such cases, refunds (if applicable) will be processed as per internal review.
Chargebacks & Payment Disputes
Unauthorized chargebacks or payment disputes raised without following this policy may result in:
- Immediate suspension of services
- Permanent account restrictions
- Legal or recovery action where applicable
No Cash Refunds
All refunds, if approved, will be processed only to the original mode of payment. Cash refunds are not permitted.
Policy Modifications
SREC reserves the right to update or modify this Refund & Cancellation Policy at any time. Continued use of services constitutes acceptance of the updated policy.
Contact Information
For refund-related queries: